- I am not sure what to order.
Send our team an email with the details of your project and any current photos you have and we can assist.
- How do I place an order on your website?
To place an order on our website, simply browse through our catalog of plumbing supplies, select the items you need, and add them to your cart. Proceed to the checkout page, provide your shipping and billing information, and complete the payment process. Once the order is confirmed, you will receive an email notification.
- What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. You can choose the most convenient option during the checkout process.
- How long will it take to receive my order?
The delivery time depends on your location and the shipping method chosen. Generally, orders are processed and shipped within 2-5 business days. Standard shipping within the domestic region usually takes 7-10 business days. However, please note that these timeframes are estimates and can vary due to unforeseen circumstances or high demand.
- How I track my order?
You can track your order once it has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the status and estimated delivery date of your order.
- Do you offer international shipping?
Yes we do. Please email us if you have any issues.
- What is your return policy?
Please visit our Store Policy for our return policy.
- Are your products covered by any warranties?
Yes, many of our products are covered by manufacturer warranties. The specific warranty information can be found by contacting the manufacturer. If you have any questions or need assistance regarding a warranty claim, please reach out to our customer service team.
- Can I cancel or modify my order after it has been placed?
We strive to process and ship orders as quickly as possible. If you need to cancel or modify an order, please contact our customer service immediately. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations after the order has been processed or shipped.
- Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for eligible customers. If you are interested in purchasing a large quantity of items, please contact our customer service or submit a wholesale inquiry through our website. Our team will provide you with further information and assist you with your request.
- How can I contact your customer service?
You can contact our customer service team by phone, chat, email, or through the contact form on our website. Our customer service representatives are available during business hours to assist you with any inquiries, concerns, or support you may need.
- My product is defective.
Please email us with pictures or description of the defect and our team can help.
- My order shipped but I see no movement.
Reach out to our team if the package hasn't been scanned for over 24 hours from tracking was generated.
- My order shows delivered but I haven’t received it.
Please reach out to us as soon as possible if the package is not received.
- I am missing an item on my order.
Please email us within 48 hours of receiving your order regarding any issue, with your order number or copy of invoice.
- How fast can you ship my order?
Please contact us after the order is placed to help with expediting shipping services. Our cutoff is 12pm CST.